Return Policy

Our 30-Day Refund Guarantee

We offer a 30-day money-back guarantee or replacement policy for all qualifying orders. This policy applies to both shipping-related issues and product performance issues.

When Refunds Are Issued

We issue full or partial refunds in the following situations:

• Lost packages with no tracking updates after 7 days: If your tracking shows no activity and the package is presumed lost, we’ll refund or replace.
• Verified non-working card (post-delivery): If your card fails to activate or operate as promised and our troubleshooting fails, you will be refunded in full.
• Incorrect balance or configuration: If your card was not configured according to your order (e.g., lower balance), we’ll offer a correction or refund.
• Duplicate or unauthorized charges: If you were mistakenly charged twice for a single order, we’ll refund the extra payment immediately.

When Replacements Are Issued

Replacements are offered instead of refunds when:

• Preference: Many customers opt to receive another card rather than wait for a refund to process.
• Transit Damage: We will resend the same product with upgraded packaging for better protection.
• ATM Capture: If your card was captured or disabled during legitimate use, we replace it after a brief verification.
• Customs Disruption: We replace shipments that are blocked, returned, or intercepted without your fault.

You may also request a replacement while we assess a potential refund if needed.

Refund and Replacement Processing Time

How to Request a Refund or Replacement

1. Contact Support: Use the encrypted communication method you used to place your order or the contact form on our site.
2. Order Details: Include your order ID, payment method used, and a short description of the issue.
3. Provide Proof: Screenshots of non-functioning card use, tracking showing delay/loss, or payment confirmation.
4. Choose Resolution: Let us know if you prefer a refund or a replacement.

Limitations and Exceptions

Every case is evaluated fairly, and we aim to resolve disputes in your favor whenever reasonable, however certain requests are not covered:

• Orders over 30 days old: Requests outside the window are no longer eligible.
• Negligence: Misuse, sharing, physical damage after delivery, or intentional alteration.
• Third-party interference: Unverified payment methods or redirection to third parties.
• Usage Offset: If the card was used successfully before a malfunction, we may issue a partial refund.

No Physical Returns Required

Due to the nature of our product and privacy-based shipping model, we do not accept physical returns. You are not required to send the card or packaging back under any circumstance. Our reputation is built on transparency and fast resolution—not bureaucracy.